Area of application
These General Terms and Conditions apply to all legal transactions performed by the company. The company refines raw materials supplied by other companies (service) or sells already refined products to other companies (merchandise sales). Additional terms can be noted on the acknowledgements of receipt, however.

Orders and order acceptance
Each order received by us or one of our representatives is only legally binding once an acceptance certificate containing the modified delivery terms has been delivered. Each order automatically indicates the acceptance of our General Terms and Conditions.

Delivery terms
The delivery terms specified on the acknowledgements of receipt are intended only as a guide. The delivery period starts on the day of the acknowledgement of receipt and should last a reasonable length of time. If deliveries are delayed due to force majeure, whether in the company or at subcontractors, this does not allow the purchaser or service recipient to cancel the purchase or the authorisation to perform a service, to reject the goods or to demand compensation for damages. If a delivery should prove impossible due to force majeure, the company is exempted from its delivery obligation and is not required to compensate the buyer in any way. The goods are accepted and picked up directly at the warehouse. If the buyer or service recipient cannot provide the company with the refined goods during the period of time specified in the quotation due to force majeure, the buyer or service recipient is also exempted from his/her obligation and is not required to compensate the company for any damages.

Prices
All of our prices are listed without value-added tax. The specified rates may be changed without advance notification if deemed necessary for business reasons. The prices valid at the time of order placement will be billed.

Transport
The buyer or service recipient assumes the risk for the transport of goods. The transport costs are to be paid by the buyer or service recipient and will be charged with each delivery.

Complaints and returns
Any complaints must be sent in writing via certified mail to company headquarters within eight days after receiving the goods. No defective goods may be returned without permission from the company. If the goods are returned without consent, the buyer or service recipient is required to pay a flat rate of 500.00 euros for each started day of storage. The withdrawn or returned goods are inspected and a credit memo may be created if applicable. The company reserves the right to remedy possible damages itself. If this is not possible, the company is obliged to reimburse the service recipient with materials of the same quality. The buyer is provided with compliant goods. The company is not obliged to accept any demands for damages from the customer without verification. The seller or service provider is only liable for hidden defects in accordance with Article 1643 of the Civil Code. The company is allowed, however, to waive this guarantee for hidden defects for each individual contract in writing. Upon receiving the goods, the service recipient or buyer checks the items for compliance and release the company from any warranty claims which possible third parties may submit to the service recipient or buyer with regard to the delivered goods. Once the goods have been accepted, the company is not liable for any subsequent damages.

Payment terms
All invoices are payable within 14 days of receipt. If the invoice is not paid on time, 8% annual interest will be applied to the outstanding balance without a separate payment reminder. In addition, a flat-fee penalty amounting to 1.5% of the primary outstanding balance will be charged automatically (minimum 25.00 euros). If the parties have arranged alternative payment arrangements, the entire outstanding balance (including interest and flat-fee penalty) is payable immediately provided an instalment is overdue.

Reservation of ownership (exclusively for processed goods considered company property)
The goods remain the property of the company until the sale price including any interest or flat-fee penalty has been paid in full. Payment in the form of an exchange or other means without an actual payment does not result in a change of ownership. The buyer or service recipient waives a new written version of this clause. By accepting these General Terms and Conditions, the buyer or service recipient and expressly declares his/her awareness of and respect for the company’s reservation of ownership. Once the goods have been received, however, the buyer or service recipient is responsible for the goods. Once the goods are handed over, the buyer or service recipient automatically assume all risks.

Applicable law
The place of performance, payment and the execution of our services is Eupen. The courts of the Eupen circuit are responsible for any disputes.